All orders placed with TeakPlanter.com are shipped FOB Quakertown, PA to insure against shipping error. We strive to ship all standard product orders that are received the same day if at all possible. All customers may call and speak with a live sales representative. (Note: the online store is there for your convenience for 24 hour order placement. Our customer service representatives are in Monday through Friday 8:30am till 5:00pm (EST). We ship UPS, FedEx, and Common Carrier and therefore are subject to their respective shipping schedules. TeakPlanter.com reserves the right to ship from other locations if necessary, customer will be notified if shipping change takes place. All published shipping rates are valid for customer within the continental USA only.
TeakPlanter.com offers a 60 day money back guarantee. Within 60 days of purchase if you are not completely satisfied with the purchase you may obtain a Return Material Authorization (RMA) number from a TeakPlanter.com Customer Service representative. This (RMA) number must appear on the outside of each package being returned. The (RMA) number is for internal use so we can receive and process each return for credit properly. Returns received without an (RMA) number will be refused or received without credit issued. Products being returned for credit must be shipped to us with freight prepaid. TeakPlanter.com will determine if credit can be issued upon evaluation of the returned products. Stock items ordered in error must have a Return Material Authorization (RMA) number issued within 60 days of the original order date. These parts are eligible for credit only if the returned products and packaging are in mint and resalable condition. A repackaging/restocking fee not to exceed 25% of the sale price may be charged on any returned products. Under no circumstances will credit be issued after 60 days from date of invoice unless the product is defective. All freight charges are the responsibility of the customer. TeakPlanter.com does not accept responsibility for any returned products that do not make it back to our location. Defective items must have a Return Material Authorization (RMA) number called in prior to shipping. Custom orders may not be cancelled or returned.