Terms and Conditions

The Terms and Conditions in this section will govern all sales concerning TeakPlanter.com unless otherwise agreed to in writing, signed Everything Teak, LLC in Quakertown, PA, by an authorized agent. Terms and Conditions contained in this section are as follows in each section. Customers agree to all the following terms and conditions listed below once a purchase is made. It is very important that each customer reads all of the following terms and conditions completely. If you as a customer are unsure of any terms listed below please call and speak with a customer service representative for clarification. The terms are here to protect both TeakPlanter.com and it’s customers. TeakPlanter.com has the right to change and update the following terms and condition at anytime. It is recommended that you read the terms and conditions before placing an order, and also look to see if any revisions have been made. Revisions will be posted in this section from time to time. As they occur we will indicate this revision as an Update to terms and date this revision for you to help save time. Note that TeakPlanter.com will not assume any responsibility for any damage to machinery, tools, or other property resulting from the use of our products or services. The customer assumes full responsibility for the use of each product purchased.


Shipping and Order Placement

All orders placed with TeakPlanter.com are shipped FOB Quakertown, PA to insure against shipping error. We strive to ship all standard product orders that are received the same day if at all possible. All customers may call and speak with a live sales representative. (Note: the online store is there for your convenience for 24 hour order placement. Our customer service representatives are in Monday through Friday 8:30am till 5:00pm (EST). We ship UPS, FedEx, and Common Carrier and therefore are subject to their respective shipping schedules. TeakPlanter.com reserves the right to ship from other locations if necessary, customer will be notified if shipping change takes place. All published shipping rates are valid for customer within the continental USA only.


Tracking Orders

Returning customers may request the tracking status of their UPS/FedEx package via customer service email. Tracking a package requires UPS/FedEx to scan the package and upload it into their system before any information is available. This information may not be available until the next business day.


Return Policy

TeakPlanter.com offers a 60 day money back guarantee. Within 60 days of purchase if you are not completely satisfied with the purchase you may obtain a Return Material Authorization (RMA) number from a TeakPlanter.com Customer Service representative. This (RMA) number must appear on the outside of each package being returned. The (RMA) number is for internal use so we can receive and process each return for credit properly. Returns received without an (RMA) number will be refused or received without credit issued. Products being returned for credit must be shipped to us with freight prepaid. TeakPlanter.com will determine if credit can be issued upon evaluation of the returned products. Stock items ordered in error must have a Return Material Authorization (RMA) number issued within 60 days of the original order date. These parts are eligible for credit only if the returned products and packaging are in mint and resalable condition. A repackaging/restocking fee not to exceed 25% of the sale price may be charged on any returned products. Under no circumstances will credit be issued after 60 days from date of invoice unless the product is defective. All freight charges are the responsibility of the customer. TeakPlanter.com does not accept responsibility for any returned products that do not make it back to our location. Defective items must have a Return Material Authorization (RMA) number called in prior to shipping. Custom orders may not be cancelled or returned.


Back Orders

At TeakPlanter.com we strive to stock every product listed on our web site, but from time to time we do run out of stock. If this happens an e-mail will be sent to you informing you of current stock in house and when stock is due into our location to fill this order. At that time it is your choice to continue with the current purchase or to cancel that order, balance, or item from your order. At TeakPlanter.com it is our pleasure to serve you, our valued customer. We in no way want to inconvenience you.


Shortages or Wrong Item

At the TeakPlanter.com we strive to ship each order complete without any mistakes but if a shortage or wrong item should occur you must report any problems within 7 business days of receiving the order, otherwise these orders will be deemed as complete.


Pricing

Pricing is subject to change without notice. TeakPlanter.com reserves the right to correct any typographical/pricing errors at anytime.


Sales Taxes

Any orders shipped to or picked up in Pennsylvania is subject to 6% sales tax and is added, unless Buyer provides a "Pa Sales Exempt Certificate" when establishing their account. All out of state customers are automatically exempt from sale taxation.


Payment Processing and Security

At TeakPlanter.com, payments can be made with Credit Cards. Currently we accept Visa, Master Card, American Express, and Discover.

At TeakPlanter.com we take every precaution to protect the personal information of our users and to store it securely. We protect your credit card information and other personal information by using 128 Bit SSL (Secure Socket Layer) technology (the industry standard security protocol), hosting our site on secure servers, and maintaining Secure Site status from GeoTrust. We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions, if necessary. It is used exclusively for that purpose. Your information is safely stored behind a firewall that protects it from users from other networks. It is very important that once you create a Customer ID and password that you keep it private to prevent fraud. TeakPlanter.com will not assume responsibility for circumstances beyond our control.


Order Cancellations

You can cancel your order with TeakPlanter.com by send an email to customerservice@teakplanter.com by 2:00PM EST. the day the order was placed. Please write "Cancellation Order" followed by your Order Conformation number found in the confirmation email which is sent to you shortly after your ordered is placed.


Privacy

In order to purchase from TeakPlanter.com customers must first go through our customer registration page or complete this process at the end of there first order. Customers should know that TeakPlanter.com will not pass your registration information to any other parties nor will we send unwanted "sales" emails or faxes (known as spam). E-mail is the primary means of communicating with TeakPlanter.com. Your e-mail address is where your invoices, confirmations, and any other order information will be sent.


Warranty

All furniture is protected by the manufacturers limited lifetime warranty. This warranty entails that all products will be defect free and in excellent condition upon arrival without any flaws in materials or workmanship. If for any reason you suspect a problem with our products you must report them to customerservice@teakplanter.com within 7 business days, other wise we will assume the product arrived without any flaws to materials or workmanship. The warranty is voided if the product has abnormal wear and tear due to any other distress caused by misuse. Any structural alteration to the products that TeakPlanter.com sells automatically voids any warranty related to each product.


Removal From TeakPlanter.com Lists

You may receive periodic emails or postal mailings from us with information on new products and services, or upcoming events. If you do not want to receive e-mail and/ or postal mail from us in the future, please let us know by calling our Customer Service Department at 215-529-1567 or by sending us an email at customerservice@teakplanter.com. Under no circumstances does TeakPlanter.com rent, sell or otherwise forward your name or other personal information to other companies.


Disclaimer

At TeakPlanter.com we do our best to ensure all data is current and up to date on our web site, however, TeakPlanter.com assumes no responsibility for inaccurate or out-of-date information within our website. At TeakPlanter.com we also strive to offer the best products and services at affordable prices, but TeakPlanter.com will not assume responsibility for any damage to equipment, tools or other property resulting from the use of our products or services beyond the price of products purchased from TeakPlanter.com. TeakPlanter.com also reserves the right to revise its policies at any time.


Trademarks

All trademarks referenced in this web site are the property of the respective manufacturer.


Changing Account Information

If for any reason you need to change your account information, simply login to your account at TeakPlanter.com and use the feature in this part of the site to correct your account information. You can also send request to customerservice@teakplanter.com.